Err Msg: You Must Enter an Account Number. Please Try Again

• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer version 5 for Windows 95
• Microsoft Windows 98 Second Edition

SYMPTOMS

When you try to log on to the Charles Schwab Web site, you may receive the following error message:

You must enter an Account Number. Please try again.

CAUSE

This issue can occur if you enable the Auto-Select feature for encoding in Internet Explorer 5.

RESOLUTION

To resolve this issue, click View in Internet Explorer, point to Encoding, and then click Auto-Select to remove the check mark.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords          : kbenv kberrmsg msiew95 msiew98 win98se 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 8, 1999