Error Message Typing Address in Address Box or in Open Box

• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1 for Windows NT 4.0
• Microsoft Windows 98

SYMPTOMS

When you type a Web address (URL) in the Internet Explorer Address box or you type a command in the Open box after clicking Run on the Start menu, you may receive one of the following error messages:

• Explorer caused an invalid page fault in module Kernel32.dll

• Explorer caused an invalid page fault in module Shdocvw.dll

• Iexplore caused an invalid page fault in module Shdocvw.dll

CAUSE

This behavior can occur if an entry in the History folder has become damaged and the Internet Explorer AutoComplete feature cannot process it.

RESOLUTION

To confirm that the problem is being caused by the AutoComplete feature, disable AutoComplete:

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Advanced tab.



3. Click to clear the Use AutoComplete check box in the Browsing section.



4. Click OK.

1. Click Start, click Shut Down, click Restart in MS-DOS mode, and then click OK.



2. At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion:

   cd\windows
   deltree history
   exit

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Advanced tab.



3. Click to select the Use AutoComplete check box in the Browsing section.



4. Click OK.

Additional query words:

Keywords          : kberrmsg msiew95 msient win98 
Version           : WINDOWS:4.0,4.01,4.01 Service Pack 1
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 28, 1999