Error Message When Opening Files on Intranet Shares

ID: Q216455

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows NT 4.0
Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows 95
Microsoft Windows 98
Microsoft Internet Explorer version 5 for Windows 98

SYMPTOMS

Attempting to open a document on an intranet Web site, you may receive the following error message:

Internet Explorer 5

The page cannot be displayed. Cannot find server or DNS Error.

Internet Explorer 4

Internet Explorer cannot open the Internet Site \\servername\site address

Internet Explorer 3.02

Cannot find 'document name from '. Make sure the path or Internet address is correct.

Access is denied.

If you right-click the same link and then click "Open in New Window" you may receive the following message in a new window:

Navigation Cancelled

CAUSE

This behavior can occur if you do not have at least Read permission to the network share on which the document you want to open is located.

RESOLUTION

To resolve this issue, contact the share's administrator to request the proper permissions.

Additional query words:


Keywords          : kberrmsg msiew95 msient win98 msiew98 
Version           : WINDOWS:3.02,4.0,4.01,4.01 Service Pack 1,5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 8, 1999