Error Message: Runtime Error 216 at 00009275

ID: Q189989

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
Microsoft Windows 98

SYMPTOMS

When you run Internet Explorer , you may receive the following error message:

   Runtime Error 216 at 00009275.

Note that this behavior may occur intermittently.

CAUSE

This issue can occur if you are running the Oakley SmartWheel version 1.0 mouse driver.

RESOLUTION

To resolve this issue, contact Oakley Data Services to inquire about the availability of a fix for this issue.

To work around this issue, use either of the following methods:

Method 1

Uninstall the Oakley SmartWheel version 1.0 mouse driver, and then install a Microsoft mouse driver. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then

   double-click Add/Remove Programs.

2. Click Oakley SmartWheel 1.0, click Add/Remove, and then click OK.

3. Install a Microsoft mouse driver. For information about how to do so,

   view the documentation included with your mouse or computer.

Method 2

Change the screen area in the Display Properties dialog box to 800 By 600 Pixels. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then

   double-click Display.

2. Click the Settings tab, and then under Screen Area, move the slider to

   800 By 600 Pixels.

3. Click OK, click OK, and then click Yes.

MORE INFORMATION

Smartwheel is manufactured by Oakley Data Services, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.00 1.00

Keywords          : kb3rdparty kbenv kberrmsg msiew95 win98 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 4, 1998