Error Messages Switching Scanning Options in McAfee WebScanX

ID: Q191977

The information in this article applies to:

Microsoft Internet Explorer Plus 4.0

SYMPTOMS

When you switch the scanning options for the McAfee WebScanX version 3.1.2 program included with Internet Explorer Plus 4.0 between MAPI and cc:Mail, you may receive the following error message:

   WebscanX

   This program has performed an illegal operation and will be shut down.

If you then click Details, you may see the following error message:

   WebscanX caused an invalid page fault in module kernel32.dll at
   015f:bff7b9e6

RESOLUTION

To resolve this issue, upgrade WebScanX to version 3.1.6 or later. To do so, use either of the following methods:

Contact McAfee to receive an update disk. North American customers can contact McAfee Customer Care at 408-988-3832. International customers can contact McAfee Customer Care Amsterdam at +31 (0) 20 586 6100.
Download the upgrade from the following McAfee Web site:
```
      http://www.nai.com/regs/oemreg.asp
```
Use your Internet Explorer Plus 4.0 product ID for the password. No login ID is necessary.

Customers who install WebScanX from the Internet Explorer Plus 4.0 CD-ROM will be required by McAfee to provide a validation code to receive the update. The validation code is the product ID located in the Help About section of Internet Explorer Plus 4.0.

Additional query words:

Keywords          : kb3rdparty kberrmsg msiew95 
Version           : WINDOWS:4.0
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 29, 1998