Err Msg: Explorer Caused an Invalid Page Fault in Module Shell32.dll

ID: Q237888

The information in this article applies to:

SYMPTOMS

When you start your Compaq computer after you upgrade Internet Explorer, you may receive the following message:

Explorer: This program has performed an illegal operation and will be shut down.
If you click Details, the following error message is displayed:
Explorer caused an Invalid Page Fault in module Shell32.dll


CAUSE

This issue can occur if the [Boot] section of the System.ini file contains the following line:

Shell=c:\compaq\cpqshell.exe
NOTE: The Cpqshell.exe file is incompatible with the Shell32.dll file that is included in Internet Explorer.


RESOLUTION

To resolve the issue, change the Shell= line in the System.ini file to Shell=explorer.exe. To do this, use the following steps:

  1. Click Start, point to Programs, point to Accessories, and then click Notepad.


  2. On the File menu, click Open.


  3. In the File name box, type c:\windows\system.ini, and then click Open.


  4. Click Search, and then click Find.


  5. In the Find what box, type shell=, and then click Find Next.


  6. Type a semi-colon (;) at the beginning of the Shell= line, and then create a new line.


  7. On the new line, type shell=explorer.exe, click Save on the File menu.


  8. Restart your computer.



MORE INFORMATION

This issue has been known to occur when you upgrade Internet Explorer 4.0 to Internet Explorer 5 with the Compaq shell installed.

Additional query words: ipf 


Keywords          : kb3rdparty kbenv kberrmsg kbhw winshell winboot msiew95 win98 msiew98 win98se 
Version           : WINDOWS:4.0,5,95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999