How to Install Internet Explorer 5 and Troubleshoot Setup Problems

ID: Q218624

The information in this article applies to:

SUMMARY

This article provides general information about installing Internet Explorer 5 and troubleshooting Setup. The following topics are discussed:


MORE INFORMATION

Before Obtaining Internet Explorer 5

Before you download a free version of Internet Explorer 5 or obtain a CD-ROM, make sure that your computer meets the minimum hardware requirements for running Internet Explorer 5. The minimum hardware requirements include:

Microsoft Windows 3.1x or Microsoft Windows NT 3.51

Microsoft Windows NT 4.0, Microsoft Windows 95, or Microsoft Windows 98

NOTE: Internet Explorer 5 and Internet Tools Setup installs the majority of files on the drive on which Windows is installed, regardless of the installation location you choose. To free space on your hard disk to meet the disk space requirements, you must free space on the drive on which Windows is installed.

Sun Solaris

HP-UX

If you do not know if your computer meets the requirements, consult the documentation included with your computer. Some components and features may require additional system resources not outlined above. For example:

How to Obtain Internet Explorer 5

You can obtain Internet Explorer 5 (for all available operating systems) on CD-ROM by placing an order through the Microsoft Web site, or by calling (800) 485-2048. For additional information, or to download a free copy of Internet Explorer 5 and Internet Tools, please see the following Microsoft Web site:
http://www.microsoft.com/windows/ie/default.htm
In most cases, the Internet Explorer download page recommends a specific browser for your computer. Click Next and run the program from its current location (Windows users), or download it to your hard disk (UNIX users).

To download Internet Explorer for any operating system, click the link for the operating system version you want to download on the following Microsoft Web sites

http://www.microsoft.com/windows/ie/download/

NOTE: You may need to click the link to the main download index to see all versions.

If you are running Windows 98, you can also download and install Internet Explorer 5 from the Windows Update site by clicking the Windows Update shortcut on your Start menu.

To download Internet Explorer 5 for Windows 95, Windows 98, and Windows NT 4.0 from any computer running Windows 95, Windows 98, or Windows NT 4.0, run Ie5setup.exe from its current location and click Install Minimal or Customize your browser. You can then click Advanced to select the Download Only option. If you choose to install over the network, review the "Before Installing Internet Explorer 5" section below and then skip to the "Installing Internet Explorer 5" section. Only the installation files that are necessary for your current operating system and its configuration are copied to your hard disk.

To download Internet Explorer 5 for Windows 3.1 or Windows NT 3.51 from a computer running Windows 3.1, Windows 95, Windows 98, Windows NT 3.51, or Windows NT 4.0, click the Windows 3.1 and Windows NT 3.51 link on the Internet Explorer download page and run Setup.exe from its current location. Follow the instructions on your screen to download Internet Explorer 5 for Windows 3.1 or Windows NT 3.51.

NOTE: You cannot use the Download Only option to download Internet Explorer 5 for Windows from a file:// address (either a UNC path or a mapped drive letter). You can download Internet Explorer 5 for Windows to a file:// address if you first map a local drive letter to the network share from which you want to download. You cannot download Internet Explorer 5 for Windows 95, Windows 98, or Windows NT 4.0 from a computer running Windows 3.1 or Windows NT 3.51, and you must download Internet Explorer 5 for DEC Alpha (Windows NT 4.0) on a DEC Alpha-based (Windows NT 4.0) computer.



All these methods of obtaining Internet Explorer include an Internet Explorer 5 and Internet Tools package, and include 90 days of free support from Microsoft in the Unites States and Canada only. You may also be able to obtain a customized version of Internet Explorer 5 with a third-party program, from a third-party Web site, from your Internet service provider (ISP), or from your corporate administrator. Note that installing a customized version of Internet Explorer 5 (even if you uninstall it and install a version distributed by Microsoft) may change your support offerings from Microsoft. For additional information, see the "How to Obtain Assistance with Internet Explorer 5" section below, or contact the person or company that distributed your original (customized) copy of Internet Explorer 5.

NOTE: To obtain a 128-bit version of Internet Explorer 5, upgrade over a 128-bit version of Internet Explorer 3 or 4 using any version of Internet Explorer 5 obtained as noted above. To obtain a 128-bit update for Internet Explorer 5 after Internet Explorer 5 is installed (United States and Canada only), click About Internet Explorer on the Help menu. Click the Update Information link to download the update. Microsoft does not distribute 128-bit versions of Internet Explorer 5 on CD-ROM (including the United States and Canada). For additional information, please see the following article in the Microsoft Knowledge Base:
Q195833 How to Upgrade Internet Explorer to 128-Bit Encryption

Before Installing Internet Explorer 5

Before you install Internet Explorer 5, make sure that your computer has the latest updates available for your specific operating system configuration.

Microsoft Windows 98

If Internet Explorer 5 Beta was installed, type jview at an MS-DOS Prompt. If the version number is 5.00.3155 or 5.00.3158 and you installed the Microsoft virtual machine (Microsoft VM) from the Windows Update Web site, install version 3167 of the Microsoft VM from the following Microsoft Web site before you uninstall Internet Explorer 5 Beta:
http://www.microsoft.com/java/

Microsoft Windows NT 4.0

Although Internet Explorer 5 does run with Service Pack 3 (SP3) configurations, you may want to install Service Pack 4 (SP4) with 128-bit encryption if necessary before installing Internet Explorer 5. For information about how to obtain Windows NT 4.0 SP4, see the following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
NOTE: After you install Windows NT 4.0 SP4 but before you install Internet Explorer 5, you may see a message recommending that you install one or both of the following Service Packs to resolve known Year 2000 issues: It is not necessary to install these updates because Internet Explorer 5 resolves the Year 2000 issues addressed in these Service Packs. For additional information about year 2000 compliance for Windows NT, please see the following article in the Microsoft Knowledge Base:
Q184085 Year 2000 Resources Available from Microsoft
NOTE: You must have administrative privileges to install and uninstall Internet Explorer 5 on Windows NT. This includes having administrative privileges the first time you start your computer after installing or uninstalling. You must restart your computer after installing Internet Explorer 5. This is also true for some add-on components. For corporate deployment on Windows NT 4.0-based computers, make sure that you have at least 4 MB of free registry space if you are upgrading from Internet Explorer 2.0 or Internet Explorer 3, and at least 2.5 MB of free registry space when upgrading from Internet Explorer 4.

To determine or modify the current and maximum registry size in Windows NT 4.0:
  1. Click Start, point to Settings, click Control Panel, and then double-click System.


  2. On the Performance tab, click Change. The current and maximum registry sizes are listed in the Registry Size section at the bottom of the tab.


  3. To change the maximum registry size, type a new value in the Maximum Registry Size (MB) box, and then click OK. Increase the size of the registry to at least 4 MB larger than the current size when upgrading from Internet Explorer 2.0 or Internet Explorer 3, and to at least 2.5 MB of free registry space when upgrading from Internet Explorer 4.x.


If you are running Internet Explorer 5 on Windows NT 4.0, you must set user permissions to Full Control for the Temporary Internet Files folder. The user must have write permission in order for files to be stored in the Temporary Internet Files folder.

IMPORTANT: If you reinstall Windows NT 4.0 SP3 or SP4 after Internet Explorer 5 is installed on your computer, some components will need to be re-registered. Please see the Readme (Ie.txt) file for additional information.

Microsoft Windows 95

Install any other Windows 95 updates that you need (for example, Year 2000 updates).

All Operating Systems

Installing Internet Explorer 5

To install Internet Explorer 5 for Solaris or HP-UX, change the permissions on the file downloaded in the "How to Obtain Internet Explorer 5" section above so that it is executable (for example: "chmod +x ie5setup"). Then, run the executable (for example: "./ie5setup"). When Setup prompts for an installation folder, either accept the default folder or type a new folder path and name (note that installing in the default folder, /usr/local/microsoft, may require that you be logged in as root). After Internet Explorer 5 is installed, you can start the browser by typing installation folder/bin/iexplorer.

To install Internet Explorer 5 on a Windows-based computer, insert your Internet Explorer 5 CD-ROM into your CD-ROM drive and run Setup.exe (if the CD-ROM does not run automatically) from the appropriate folder for your operating system. Follow the instructions on the screen to start installing Internet Explorer 5. If you are using one of the Download Only options noted above, or to install Internet Explorer 5 directly from the Web site, follow these steps:
  1. If you already downloaded the Ie5setup.exe file, verify that you are still connected to the Internet and then double-click the file in My Computer or Windows Explorer to start the Active Setup Wizard. If you did not already download the Ie5setup.exe file, follow the steps on the Windows Update Web site to start the Active Setup Wizard.

    NOTE: You should not use the Ie5setup.exe file from Internet Explorer 5 Beta.


  2. If you agree to the license agreement, click I accept the agreement, and then click Next.


  3. Click the appropriate download option, and then click Next.


    4. Download Options for Windows 95, Windows 98, or Windows NT 4.0

  4. If you selected the "Install Minimal or customize your browser" option, you may be prompted to select a download server. We recommend choosing the server from the list that most closely matches your location. Then click Next.


  5. Type the path to the folder in which you want to install Internet Explorer in the Install In Folder box, and then click Next. If you clicked the Install Now option or if Internet Explorer is currently installed on your computer, the folder in which Internet Explorer is currently installed is selected by default. If you clicked the Install Minimal or "Customize your browser" option and Internet Explorer is not currently installed on your computer, you can change the installation folder. If you chose the Download Only option, you can specify the installation folder when you install Internet Explorer later.


  6. If you selected the "Install Minimal or customize your browser" option, you may be prompted to select a download server. Click the appropriate region and download location in the Region and Download Location boxes, and then click Next. After you click Next, the Active Setup Wizard starts downloading the Internet Explorer installation files.


If your computer stops responding (hangs) after this message is displayed or the installation does not continue for some other reason, you can restart the Setup program by running the Ie5setup.exe file located in the folder to which you downloaded the installation files. When you restart the Setup program, the Smart Recovery feature allows the Active Setup Wizard to recognize where the installation halted and recover the installation where it left off. After the installation is finished, you will be prompted to restart your computer to finish the installation.

Common Internet Explorer 5 Setup Problems

For information about common Internet Explorer 5 Setup issues, please see the Microsoft Knowledge Base.

How to Obtain Assistance with Internet Explorer 5

For assistance with Internet Explorer 5, please see the following article in the Microsoft Knowledge Base:
Q220604 Microsoft Internet Explorer 5.0 Support.txt File Contents
Peer-to-peer newsgroups are also available to assist you with other users of Internet Explorer 5, including Microsoft Most Valuable Professionals (MVPs). You can use any newsreader software (such as Outlook Express) to gain access to these newsgroups.

For information about how to view a newsgroup, please see the following Microsoft Web site:

http://support.microsoft.com/support/news/howto/default.asp
NOTE: Subscribe to the microsoft.public.windows.inetexplorer.ie5. newsgroups for assistance with Internet Explorer 5 issues. For programming issues, subscribe to microsoft.public.windows.inetexplorer.ie5.programming.

For additional information about how to get support from Microsoft for Internet Explorer 5, please visit the following Microsoft Web site:

http://www.microsoft.com/support/supportnet/overview/overview.asp 


Keywords          : kbsetup kbtshoot msiew95 msient msieunix msiew98 kbfaq 
Version           : UNIX:5; WINDOWS:5
Platform          : UNIX WINDOWS 
Issue type        : kbinfo

Last Reviewed: July 27, 1999