How to Troubleshoot Invalid Page Faults in Internet Explorer

ID: Q186049

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SUMMARY

This article describes how to troubleshoot invalid page fault errors in Internet Explorer.


MORE INFORMATION

When you receive an invalid page fault error message in Internet Explorer, this behavior can be the result of video resource limitations. Update to the latest version of your video driver. To do so, contact the manufacturer of your display adapter. You may also need to limit the number of programs that run as you start Windows.

If you continue to experience invalid page fault errors after you update to the most current display driver, perform the steps listed in the following sections, testing to determine if the issue is resolved after each section.

Move Program Items from the Startup Folder to a Temporary Folder



  1. Click Start, point to Programs, and then click MS-DOS Prompt.


  2. Type the following line, and then press ENTER
    cd <drive>:\windows\startm~1\programs\startup
    where <drive> is the drive containing the Windows folder.


  3. Type the following line, and then press ENTER:
    md starttmp


  4. Type the following line, and then press ENTER:
    move *.* starttmp


Disable the Run= and Load= Lines in the Win.ini File



  1. Click Start, click Run, type the following line in the Open box, and then click OK:
    sysedit


  2. On the Window menu, click Win.ini.


  3. On the Search menu, click Find, type the following line in the Find box, and then click Next:
    load=


  4. If there is text to the right of the equal sign (=), place a semicolon(;) at the beginning of the Load= line.


  5. On the Search menu, click Find, type the following line in the Find box, and then click Next:
    run=


  6. If there is anything to the right of the equal sign (=), place a semicolon(;) at the beginning of the Run= line.


  7. On the File menu, click Save.


Export the Run Keys in the Registry to a .reg File

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Export the following keys, if present, as .reg files to the desktop, and then delete the registry keys from the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
RunServices

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
  1. Restart your computer.


  2. Start Internet Explorer and then navigate to a Web page to test if the issue is resolved. If the issue does not occur, skip to the "Restoring Your Original Configuration" section below. Otherwise, continue to the next section


Disable the Active Desktop



  1. Right-click the desktop, click Properties, and then click the Web tab.


  2. Click the View my Active Desktop as a web page check box to clear it, and then click Apply.


  3. Click OK, and then restart your computer.


Reduce the Hardware Acceleration for your Display Adapter



  1. Right-click My Computer, click Properties, and then click the Performance tab.


  2. Click Graphics, and then move the Hardware Acceleration slider to None.


  3. Click OK, click Close, and then click Yes to restart your computer.


Install the Latest Version of DirectX

  1. Download the latest edition of DirectX core components (Dxcore.exe) from the following Microsoft Web site:
    http://www.microsoft.com/directx


  2. Install DirectX, and then restart your computer.


Install the Kernel32 Update for Windows 95 Upgrade

  1. If you do not have Windows 95 Original Equipment Manufacturer (OEM) Service Release 2 (OSR2) installed, download the Kernal32 Update from the following Microsoft Web site:
    http://www.microsoft.com/windows95/info/knrnlupd.htm
    NOTE: Do not install this update if you have Windows 95 OSR2 installed. If you are uncertain as to your version of Windows 95, right-click My Computer. If you see the following version number under System on the General tab, do not install the Kernel32 Update:



  2. Install the Kernel32 Update and restart your computer.


Check with the Display Manufacturer for Specific Internet Explorer Issues

Some display manufacturers have specific issues with Internet Explorer and fixes for issues with their display adapters. For example, several ATI display adapters with the Rage chipset require a "DevBmp=1" entry in the [Display] section of the Windows\System.ini file. Check with your display manufacturer for more information.

Restoring Your Original Configuration

If you no longer receive invalid page faults after making changing changes to your computer's configuration, restore your original settings one at a time, restart your computer and test each change until you determine the cause of the problem. Then follow the original instructions above to remove just that entry in your configuration.
  1. To restore items to your Startup folder, follow these steps:
    1. Click Start, point to Programs, and then click MS-DOS Prompt.


    2. Type the following line, and then press ENTER


      3. cd <drive>:\windows\startm~1\programs\startup\starttmp
      where <drive> is the drive containing the Windows 95 folder.
    3. Type the following line, and then press ENTER


      4. copy <myfile.fil> \windows\startm~1\programs\startup
      where <myfile.fil> is one of the files in the Starttmp folder.
    4. Restart your computer.


    5. Start Internet Explorer and navigate to the Web page where you received the invalid page fault.


    6. Repeat steps C-D for each file until all the files in the Starttmp folder are copied to the Startup folder. If the invalid page fault occurs, move the last file you had copied to the Startup folder back to the Starttmp folder. To do so, repeat step A, type the following lines, and then press ENTER after each line

      cd <drive>:\windows\startm~1\programs\startup
      move <badfile.fil> starttmp
      where <drive> is the drive containing the Windows 95 folder, and <badfile.fil> was the last file you moved to the Startup folder.




  2. To restore your entries in the Win.ini file, follow these steps:
    1. Click Start, click Run, type the following line, and then click OK:


      2. sysedit
    2. On the Window menu in System Configuration Editor, click Win.ini.


    3. On the Search menu, click Find, type the following line in the Find box, and then click Next:


      4. load=
    4. Remove the semicolon(;) at the beginning of the Load= line.


    5. On the File Menu, click Save, and then restart your computer.


    6. Use Internet Explorer to navigate to a Web page that gave the invalid page fault error message. If the problem occurs again, replace the semicolon.


    7. On the Search menu, click Find, type the following line in the Find box, and then click Next:


      8. run=
    8. Remove the semicolon(;) at the beginning of the Run= line.


    9. On the File Menu, click Save, and then restart your computer.


    10. Use Internet Explorer to navigate to a Web page that gave the invalid page fault error message. If the problem occurs again, replace the semicolon and repeat step E.




  3. To restore your entries in the registry, import the entries one at a time, and then restart your computer. Use Internet Explorer to navigate to a Web page that gave the invalid page fault error message. If the behavior occurs again, follow the steps in the "Export the Run Keys in the Registry to a .Reg File" section to remove the entry you had just imported.


Additional query words: 95 


Keywords          : kbenv kbtshoot msiew95 
Version           : 
Platform          : WINDOWS 
Issue type        : kbhowto

Last Reviewed: May 13, 1999