IEAK Installation Incomplete for Custom Desktop Users

ID: Q234715

The information in this article applies to:

SYMPTOMS

When you restart your computer for the first time after you install Microsoft Internet ExplorerAdministration Kit 4.01 (IEAK), Internet Explorer does not complete the installation for custom desktop users unless you log on with Administrator permissions.


CAUSE

This issue occurs because user settings are set using the Ie4uinit.inf file. During this portion of the installation process, a temporary folder is created in the customized Desktop folder of the user. However, if this Desktop folder is Read-only (which is common in customized folders), the temporary folder cannot be created and the processing of this .inf file is aborted. If the .inf file is not processed, the registry is not properly updated.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer 4.01 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Date Time Size File name Platform
06/21/1999 11:55 17,595 IE4UINIT.DLL (x86)



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 4.01.

Additional query words: 


Keywords          : kbenv kbsetup kbtool msient 
Version           : WINDOWS:4.01 Service Pack 2
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 30, 1999