Internet Explorer Appears to Stop Responding When Started

• Microsoft Internet Explorer version 5 for Windows 95
• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer version 5 for Windows NT 4.0

SYMPTOMS

When you start Internet Explorer after upgrading from Microsoft Internet Explorer 4.01 Service Pack 1 or Service Pack 2 to Internet Explorer 5, Internet Explorer may appear to stop responding (hang), and you may experience one of the following symptoms:

• If you upgraded from Internet Explorer 4.01 Service Pack 1, you may receive a "Detecting proxy settings..." message in the status bar, and the animated globe in the upper-right corner of the browser window may continue to spin.



• If you upgraded from Internet Explorer 4.01 Service Pack 2, the status bar and browser window may remain blank, and the animated globe in the upper-right corner of the browser window may continue to spin.

CAUSE

This issue can occur if Internet Explorer is trying to locate a proxy server. This can occur for either of the following reasons:

• In Internet Explorer 5, Proxy Auto-Discovery is enabled by default, and this feature may make it appear as if Internet Explorer is not responding.



• Your computer is on a network that includes a Dynamic Host Configuration Protocol (DHCP) server that does not include Web Proxy Auto-Discovery (WPAD) information in its DHCP packets. This may prevent Internet Explorer from locating a proxy server.

RESOLUTION

To resolve this issue, disable Proxy Auto-Discovery. To do so, use the appropriate method:

Connect to Internet Using Dial-Up Networking Connection

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Connection tab, click the appropriate connection, and then click Settings.



3. Click the Automatically detect settings check box to clear it, click OK, and then click OK.

Connect to Internet Using Local Area Network (LAN)

1. Click Start, point to Settings, click Control Panel, and then double-click Internet.



2. Click the Connection tab, and then click LAN Settings.



3. Click the Automatically detect settings check box to clear it, click OK, and then click OK.



4. Restart your computer.

Additional query words: 4.00 5.0 5.00

Keywords          : kbenv kbnetwork kbtool kbui msiew95 msient msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 21, 1999