Internet Explorer Does Not Upload Attachment to Outlook Web Access

ID: Q214681

The information in this article applies to:

SYMPTOMS

When you attempt to upload a large file as an attachment to an email message in Microsoft Outlook Web Access, you may receive the following error message:

Iexplore caused a GPF in module URLMON16.DLL at 0009:D449


CAUSE

When the upload is finished, the Exupload.dll ISAPI dynamic-link library (DLL) that is used by Outlook Web Access returns an "Object Moved" response to the client. Internet Explorer attempts to post the data again to this response instead of issuing a GET request for the URL in the response. This action can sometimes cause a general protection (GP) fault in Internet Explorer.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp



   File name      Version
   -----------------------------
   Urlmon16.dll   4.01.2513.0700


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: owa exchange 


Keywords          : kberrmsg msiew31 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999