Invalid Page Fault When Quitting Internet Explorer or Sending E-mail

• Microsoft Internet Explorer version 4.01 for Windows 95
• Microsoft Windows 98
• Microsoft Windows NT Workstation version 4.0 SP4

SYMPTOMS

When you quit Internet Explorer, you may receive the following error message:

Explorer caused an invalid page fault in module Msaahtml.dll at address.

Msimn caused an Invalid Page Fault in module msaahtml.dll at address.

CAUSE

These error messages are caused by a problem in Internet Explorer 4.01, and are most frequently encountered if you use IBM's ViaVoice 98.

RESOLUTION

To resolve this problem, follow these steps:

1. Upgrade to Microsoft Active Accessibility (MSAA) 1.2. If you are using Windows 98, you can obtain MSAA 1.2 from the Microsoft Windows Update Web site located at the following Web address:
   
   http://windowsupdate.microsoft.com
   
   If you are using Windows 95 or Windows NT 4.0 Service Pack 4 (SP4), you can obtain MSAA 1.2 from the following Accessibility and Disabilities Group Web site:
   
   http://www.microsoft.com/enable/msaa/default.htm
   



2. Download the MSAA update for Internet Explorer. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
   

   Q196944 Problems Using Magnifier Tool or Accessibility Program or Device

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer 4.01. This problem is expected to be addressed in a future release of Internet Explorer.

MORE INFORMATION

The Msaahtml.dll file provides Microsoft Active Accessibility support in Internet Explorer.

For information about Active Accessibility, please visit the following Microsoft Web site:

http://www.microsoft.com/enable/msaaintro.htm

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words:

Keywords          : kb3rdparty kberrmsg msiew95 win98 
Version           : WINDOWS:4.01; winnt:4.0 SP4
Platform          : WINDOWS winnt 
Issue type        : kbprb 

Last Reviewed: June 4, 1999