Issues with 16-Bit Internet Explorer 4.01 and Office 4.x

ID: Q191844

The information in this article applies to:

Microsoft Internet Explorer version 4.01 for Windows 3.1
Microsoft Internet Explorer version 4.01 for Windows NT 3.51

SYMPTOMS

When you run Internet Explorer 4.01 on a Windows 3.1-based or Windows NT 3.51-based computer with Microsoft Office version 4.x installed, you may experience any of the following symptoms:

When you try to open an Office 4.x document on a Web site, you may receive an error message similar to:

      Microsoft Internet Explorer
      Internet Explorer cannot open the Internet site
      http://web_server_name/word6.doc

After you open an Office document, quit the Office program, and then quit Internet Explorer, you may receive one of the following error messages:
```
    - IEXPLORE Caused General Protection Fault in USER.EXE at <address>.
```
```
    - Error Divide by Zero
```
When you use Internet Explorer to view a Web page with links to Office 4.x documents, open a document by clicking a link, modify the document, and then try to save the changes, you may receive one of the following error messages:
```
    - This file is read-only. <file location>.
```
```
    - File is being modified by another user. Open as read-only?
```

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix. If you are not severely impacted by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

This fix should have the following file attributes:

   Date     Version         Size       File Name
   ------------------------------------------------
   7/15/98  4.01.2507.1500  336,464    Comctl16.dll
   7/15/98  4.01.2507.1500  1,390,080  Sdv16.dll
   7/15/98  4.01.2507.1500  351,008    Urlmon16.dll

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE:      Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 4.01 for Windows 3.1 and Windows NT 3.51.

Additional query words:

Keywords          : kbinterop msient msiew31 kbfixlist
Version           : WINDOWS:4.01; WINNT:4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 19, 1999