Mail Button Missing from Internet Explorer Toolbar

ID: Q192424

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
Microsoft Windows 98

SYMPTOMS

When you run Internet Explorer, the Mail button may be missing from the Standard Buttons toolbar.

CAUSE

This behavior can occur if there is no e-mail program installed that is recognized by Internet Explorer. Internet Explorer recognizes e-mail programs such as NetScape Messenger, Eudora Light 3.05, Microsoft Exchange, Microsoft Windows Messaging, Microsoft Outlook 97, Microsoft Outlook 98, and Microsoft Outlook Express. To be recognized by Internet Explorer, the e-mail program must register itself correctly. Internet Explorer can recognize any e-mail program that registers itself correctly.

RESOLUTION

To resolve this issue, install any program that Internet Explorer recognizes as a valid e-mail program. The Mail button is added to the Standard Buttons toolbar after a valid e-mail program is installed.

MORE INFORMATION

The following keys are added to the registry on your computer for e-mail and newsgroup programs:

   HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
   HKEY_LOCAL_MACHINE\SOFTWARE\Clients\news

Additional query words:

Keywords          : kbenv msiew95 win98 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 18, 1999