Mapping Drive to Computer with Korean Name Causes GPF

ID: Q230372

The information in this article applies to:

SYMPTOMS

If a drive maps to a computer with a Korean name, you may receive a general protection fault (Trap 14) error message. This only happens with some Korean characters. For example, if you toggle to the hangul input mode and type "ghdgusdn" the problem occurs. But if you toggle to the hangul input mode and type "dlgodhr" the problem does not occur.


CAUSE

The Urlmon.dll file is replaced when you install Internet Explorer 5. Urlmon.dll is not correctly translating certain Korean characters.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The Korean version of this fix should have the following file attributes or later:

Date Time Size File name Platform
04/19/99 09:24 305,888 3721.exe (x86)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : gpf msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999