No Response Downloading Office Files from a Secure Web Site

ID: Q222869

The information in this article applies to:

SYMPTOMS

When you try to gain access to Microsoft Office 97 files on a secure Web site the second time during the same session, your mouse pointer may change to a busy pointer and there may be no response from the server.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Date Time Version Size File name Platform
02/05/99 19:10 4.72.3514.500 517,360 Urlmon.dll x86



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : msiew95 
Version           : WINDOWS:4.01
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999