Password Box Unavailable Using Microsoft Family Logon Client

ID: Q195440

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows 95
Microsoft Internet Explorer 5 for Windows 98
Microsoft Windows 98

SYMPTOMS

When the Microsoft Family Logon network client is your primary network logon and you start your computer, the Password box in the Enter Password dialog box may be unavailable for some or all users. If you click a user name and then click OK, you have full access to that user's profile.

CAUSE

This behavior can occur if either of the following conditions exists:

The <username>.pwl file is missing, where <username> is the name you use to log on to Microsoft Windows 95/98.
You do not have a password.

RESOLUTION

To resolve this issue, follow these steps:

1. Click Cancel in the Enter Password dialog box.

2. Click Start, point to Settings, click Control Panel, and then

   double-click Users.

3. In the Users box, click the user you want, and then click Set Password.

4. Type a password in the New Password and Confirm New Password boxes, and

   then click OK.

   NOTE: Leave the Old Password box blank.

5. Click Close, and then restart your computer.

Additional query words:

Keywords          : kbenv kbnetwork kbui msiew95 win98 msiew98 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 19, 1999