Problems After Installing Monster Fusion Driver Software

ID: Q219269

The information in this article applies to:

Microsoft Internet Explorer version 5 for Windows 98
Microsoft Internet Explorer version 5 for Windows 95

SYMPTOMS

You may experience the following symptoms if you install Diamond Multimedia video drivers on a computer running Internet Explorer 5:

After you install Diamond's Monster Fusion driver software on a computer running Internet Explorer 5 and then restart your computer, you may receive the following error message:

EXPLORER caused an Invalid page fault in module EXPLORER.EXE at 015f:00401f31

If you download and install Diamond video drivers from the Diamond Web site and then restart your computer, Microsoft Windows 95 or Microsoft Windows 98 may not start.

CAUSE

This issue can occur because some Diamond video drivers replace the Comctl32.dll file with a version that is not totally compatible with Internet Explorer 5.

RESOLUTION

To resolve this issue, use either of the following methods:

Method 1

Diamond Multimedia now has updated drivers that address this issue. To obtain updated drivers, visit the Diamond Multimedia Web site at:

http://www.diamondmm.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Method 2

Extract a new copy of the Comctl32.dll file:

Restart your computer, press F8 during startup to view the Startup menu, and then choose Safe Mode Command Prompt Only.

Rename the Comctl32.dll file in the Windows\System folder to Comctl32.old by typing ren c:\windows\system\comctl32.dll comctl32.old at the command prompt, and then pressing ENTER.

NOTE: This procedure assumes you do not have a file named Comctl32.old. If you do have a file with this name, use a different file extension such as "bkp".

Type extract c:\window~1\setupw95.cab comctl32.dll /l c:\windows\system, and then press ENTER.

Note that the folder name "Window~1" is the short name for the "Windows Update Setup Files" folder (the default folder for the Internet Explorer 5 setup files). The location of this folder could differ if you changed the location of the downloaded files during Setup. You may want to locate the Setupw95.cab file first before attempting to extract the file.

Restart the computer.

For additional information about extracting files, please see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:


Keywords          : kb3rdparty kbenv kberrmsg msiew95 msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 13, 1999