Problems Installing Internet Explorer with More Than 4 GB Free

ID: Q192714

The information in this article applies to:

Microsoft Internet Explorer version 4.01 for Windows 95
Microsoft Internet Explorer version 4.01 for Windows NT 4.0
Microsoft Windows 98

SYMPTOMS

You may not be able to install Internet Explorer 4.01 Service Pack 1 (SP1) on a computer with a hard disk that has more than 4 gigabytes (GB) of space available.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   Date     Time    Version          Size            File name
   -------------------------------------------------------------
   08/20/98 11:25   4.72.3508.2000   127,776 bytes   Ie4wzd.exe
   08/20/98 11:26   4.72.3508.2000    59,056 bytes   Inseng.dll
   08/20/98 11:27   4.72.3508.2000    47,952 bytes   Jobexec.dll

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE:      Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer version 4.01 SP1 for Windows 95, Windows 98, and Windows NT 4.0.

MORE INFORMATION

Special Notes on Installation and Use of These Files

These files are basic installation files and may not be added to a Microsoft Internet Explorer Administration Kit (IEAK) installation of Internet Explorer 4.01 SP1 as a custom component. Instead, for an IEAK installation (which is the recommended method of using these fixed files), these files must take the place of the current IEAK files located in the <drive>:\Program Files\IEAK\IEBIN\EN\Optional folder on the computer with IEAK installed.

To install these files on a computer with IEAK installed, rename the current Ie4wzd.exe, Jobexec.dll, and Inseng.dll files in <drive>:\Program Files\IEAK\IEBIN\EN\Optional folder and copy these new files in their place. Then, when you run IEAK, disable the Automatic Version Synchronization option to ensure you do not replace them with downloaded files. Build the IEAK installation of Internet Explorer.

Additional query words: not enough disk space active setup

Keywords          : kbenv kbsetup msiew95 msient win98 kbfixlist
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 19, 1999