Problems Printing Web Page to HP LaserJet II or III Printer

ID: Q192758

The information in this article applies to:

Microsoft Internet Explorer version 4.01 for Windows 3.1

SYMPTOMS

When you run Internet Explorer 4.01 on Microsoft Windows for Workgroups 3.11 and you print Web pages to a Hewlett-Packard (HP) LaserJet II or LaserJet III printer, the complete page may not be printed.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   File name      Version
   ------------------------
   Mshtml16.dll   4.01.2206

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The following printers may also be affected by this issue:

HP DeskJet 500, 600, 600C, 692C, 694C, 722C, and 890

HP DeskJet 3P

HP DeskJet 4

HP DeskJet 5, 5M

HP DeskJet 6L, 6P

HP LaserJet 4

Texas Instruments Microlaser Plus

Okidata Microline 320

Canon (various)

Epson (various)

Brother HL630

Additional query words:


Keywords          : kbprint msiew31 
Version           : WINDOWS:4.01
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999