Remedy Help Desk Notifier Causes GP Fault in Module Tirpc.dll

ID: Q219008

The information in this article applies to:

SYMPTOMS

When you start the Notifier tool included with Remedy Help Desk after you upgrade to Internet Explorer 5, you may receive the following error message:

NOTIFIER caused a general protection fault in module TIRPC.DLL at 0001:00004a94.


CAUSE

This error message is caused by an increase in the amount of stack space used by Wininet.dll in Internet Explorer 5. Because Notifier is a 16-bit Windows-based program, it cannot account for this additional stack space usage. This causes a stack overflow.


RESOLUTION

To resolve this issue, add a "NOTIFIER=0x400000" line to the [Compatibility] section of the Win.ini file:

  1. Click Start, and then click Run.


  2. In the Open box, type win.ini, and then click OK.


  3. Locate the [Compatibility] section of the Win.ini file.


  4. Add a NOTIFIER=0x400000 line to the section.


  5. On the File menu, click Save.


  6. On the File menu, click Exit.


  7. Restart your computer.




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Additional query words: 


Keywords          : kb3rdparty kberrmsg gpf msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 6, 1999