Unable to Export a Personal Certificate

• Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows 95
• Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows 98
• Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows NT 4.0

SYMPTOMS

When you try to export a personal certificate, it may appear as if you have successfully done so, but the certificate may not actually be exported.

CAUSE

This problem can occur when you try to export a personal certificate that was downloaded from an IIS version 4.0 certificate server with the exporting of keys disabled. When you do so, an incorrect certificate file (.pfx) is created, but you may not receive any indication of this error.

RESOLUTION

To work around this problem, upgrade to Internet Explorer version 5 or later. For information about how to do so, please see the following Microsoft Web site:

http://www.microsoft.com/windows/ie

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 2.0 2.00 4.00

Keywords          : kbenv kbtool kbui msiew95 msient msiew98 
Version           : WINDOWS:4.01 Service Pack 2
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 27, 1999