Unable to Export Favorites or Cookies

• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer version 5 for Windows 95
• Microsoft Internet Explorer version 5 for Windows NT 4.0

SYMPTOMS

When you attempt to use the Import/Export Wizard, you may receive one of the following error messages:

Unable to export favorites

Unable to export cookies

CAUSE

This problem can occur if you specify a folder that does not exist.

RESOLUTION

To work around this problem, accept the default folder or click Browse to specify an existing folder.

NOTE: You are unable to create a new folder in the Import/Export Wizard.

MORE INFORMATION

You are able to type a new folder in the "Import from a File or Address" box, however, a new folder is not created and you receive one of the error messages when you click Finish.

Additional query words:

Keywords          : kberrmsg kbtool msiew95 msient msiew98 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 6, 1999