Unable to Play a DVD Using MediaMatics' DVD Express Program

ID: Q218738

The information in this article applies to:

Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows 98

SYMPTOMS

When you try to play a DVD from Live-Entertainment using MediaMatics' DVD Express program, DVD Express may display a black screen.

CAUSE

This problem can occur because of a problem with the Qdvd.dll file in Microsoft Windows 98.

RESOLUTION

To resolve this problem, install Microsoft Media Player version 6.1 or later, or upgrade to Internet Explorer version 5 or later. To obtain and install either of these programs, please view the following Microsoft Web site, and then follow the instructions on the screen:

http://windowsupdate.microsoft.com

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98


Keywords          : kb3rdparty kbui msiew98 
Version           : WINDOWS:4.01 Service Pack 2
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 17, 1999