Windows Explorer Hangs When Internet Explorer Does

ID: Q175232

The information in this article applies to:

• Microsoft Windows 98
• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer versions 4.0, 4.01, 5 for Windows 95
• Microsoft Windows NT Workstation version 4.0
• Microsoft Internet Explorer versions 4.0, 4.01, 5 for Windows NT 4.0

SYMPTOMS

After Internet Explorer stops responding (hangs), Windows Explorer may also stop responding.

CAUSE

This behavior can occur if you install the Windows Desktop Update during the installation of Internet Explorer. By default, Windows Explorer runs in the same process as Internet Explorer. When Internet Explorer hangs, it may cause Windows Explorer to stop responding also.

RESOLUTION

To prevent this behavior, run Internet Explorer in a separate process. To do so, use the following steps in Internet Explorer.

NOTE: Running Internet Explorer in a separate process may reduce its performance and use greater resources.

Internet Explorer 4.x

1. On the View menu, click Internet Options.

2. Click the Advanced tab, and then click the Browse In A New Process check

   box to select it.

4. Quit Internet Explorer and then restart it.

Internet Explorer 5

1. On the Tools menu, click Internet Options.

2. Click the Advanced tab, and then click the Launch Browser Windows in

   a Separate Process check box to select it.

4. Quit Internet Explorer and then restart it.

Additional query words: crash

Keywords          : kbenv kbinterop msient winnt 
Version           : WINDOWS:; winnt:4.0
Platform          : WINDOWS winnt

Last Reviewed: March 19, 1999