Two TCP/IP Instances Are Installed to Dial-Up Network Adapter on Windows 98

ID: Q222930

The information in this article applies to:

SYMPTOMS

When you run the connection manager for the first time on a clean Windows 98 computer, two instances of TCP/IP are installed and bound to the Dial-Up Network Adapter. This problem only occurs on Windows 98 computers that do not have a Dial-Up Network Adapter or TCP/IP protocol installed. If a Dial-Up Network Adapter is already installed or a Network Interface Card is installed with the TCP/IP protocol, the problem does not occur.


CAUSE

This problem occurs when the PPPMAC drivers are installed for the Dial-Up Network Adapter and the TCP/IP protocol is installed by the system on Windows 98 computers. (This does not occur on Windows 95 computers where NETBEUI and IPX are installed). In the code, another instance of TCP/IP is installed, and that is why there are two instances of it on Windows 98 computers.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Date Time Version Size File name Platform
3/12/1999 2:27PM 7.00.1995.1 15,632 Ccfg95.dll (x86)

A fix is available for Connection Manager versions 1.0 and 1.2.

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer Administration Kit version 4.01a Service Pack 1.

Additional query words: 


Keywords          : 
Version           : WINDOWS:4.01a
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999