ID: q114168
The information in this article applies to:
This article contains a series of questions you can use to troubleshoot problems converting from a foreign file format in Word for Windows.
The amount of free disk space should be approximately 20 MB or
higher.
Note: There is no specific minimum amount of free disk space required
to run Office applications. However, most PC systems do require a
certain amount of free space to perform file I\O and printing
functions. 20 MB is a general recommendation.
If your hard disk has less than 20 MB of free disk space available,
you should consider removing unused data files, temporary files or
programs. Once you have cleared 20 MB or more on your primary hard
disk, restart windows and re-open the affected file.
Make sure it at least meets the minimum requirements for the
applications you are running.
For example, how much RAM is allocated to SMARTDrive and/or RAMDrive
in Windows 3.x? What are the BITMAPCACHE and/or CACHESIZE settings in
the WIN.INI file (Word 2.x), WINWORD6.INI file (Word 6.0x), or the
registry (Word 7.0x and Word 97)?
1. Open a new Word document.
2. Type "Have a nice day."
3. Save in the foreign format desired.
4. Reopen the file in Word.
Note: If the converter is import only, try opening another document
that is in the same foreign file format.
For more information on dealing with damaged files, please see the
following article in the Microsoft Knowledge:
ARTICLE ID: Q87856
TITLE: Troubleshooting Damaged Documents in Word for Windows
In Word 1.x - 6.0x:
1. On the File menu, click Open.
2. Turn on the Confirm Conversions checkbox.
3. Open a non-Word document.
In Word 7.0 - 97:
1. On the Tools menu click Options
2. Click on the General tab.
3. Turn on the Confirm Conversion at Open checkbox.
4. Open a non-Word document.
Word displays the Convert File dialog box, showing all of the
installed import converters.
ARTICLE ID: Q104949
TITLE: Supported Foreign File Formats in WinWord 6.0 / 6.0a / 6.0c
ARTICLE ID: Q107141
TITLE: Word 6.0 for Windows Supplemental File Conversions Disks
ARTICLE ID: Q136385
TITLE: Supported Foreign File Formats in Word and Office 95
ARTICLE ID: Q162987
TITLE: Word 97: Supported Non-Word File Formats
the converter?
Word 2.x - Check the [MSWord Text Converters] section of the WIN.INI.
Word 6.0 - Check the [MS Text Converters] section of the WIN.INI file
for shared text converters or the [MSWord Text Converters] section of
the WINWORD6.INI file for Word specific converters.
Word 7.0x - See the following article in the Microsoft Knowledge
Base:
ARTICLE ID: Q135783
TITLE: Converter Registration and File Locations in Word/Office
95
Word 97 - See the following article in the Microsoft Knowledge
Base:
ARTICLE ID: Q157464
TITLE: Where Settings Are Stored in the Registry
For Windows 3.x
Does the [extensions] section of the WIN.INI file have a DLL or CNV
entry--for example, "dll=toolbook.exe ^.doc" or "cnv=write.exe
^.cnv" (without the quotation marks)? Remove the line from the
WIN.INI file if it does, and restart windows.
For Windows 95
Does the HKEY_CLASSES_ROOT hive of the registry have an association
for CNV? If it does, remove the key from the registry.
Version : 1.00 1.10 1.10a 2.00 2.00a 2.00a
Platform : WINDOWS
Last Reviewed: November 9, 1998