PUB: Determining Memory in HP LaserJet Series Printers

ID: q130662

The information in this article applies to:

SUMMARY

When troubleshooting printing problems in Microsoft Publisher, keep in mind that some issues may be caused by low printer memory or incorrect system settings regarding the memory on a particular printer. With the Hewlett- Packard (HP) LaserJet family of printers, running the printer's self-test is a way to find out the exact amount of memory that is installed.

MORE INFORMATION

To find the amount of memory installed:

LaserJet Series II

1. If the OnLine light is on, press the OnLine button to take the printer 

   off-line.
2. Hold down the Print Fonts/Test button for 5 seconds. 

   The message 05 SELF TEST will appear on the LED readout screen.
3. The printer will print its self-test sheet. This sheet will show the 
   total memory in bytes. Divide this number by 1024 to see how many
   megabytes are available.
Most LaserJet Series III

1. If the OnLine light is on, press the OnLine button to take the printer 

   off-line.
2. Hold down the Menu button until the readout screen displays "test menu."

3. Hold down the "-" button until the screen displays "self test."

4. Press the Enter button.

5. The printer will print its self-test sheet. This sheet will show the 

   total memory in bytes. Divide this number by 1024 to see how many
   megabytes are available.
Most LaserJet Series IV

Correct steps for a self-test on the HP LaserJet IV are as follows:

1. If the OnLine light is on, press the OnLine button to take the printer 

   off-line.
2. Press the Menu button until the readout screen displays "test menu."

3. Press the Item button once. The readout screen should display "self 

   test."
4. Press the Enter button.

5. The printer will print its self-test sheet. This sheet will show the 

   total memory in bytes. Divide this number by 1024 to see how many
   megabytes are available.

Some LaserJet Series III and IV

1. If the OnLine light is on, press the OnLine button to take the printer 

   off-line.
2. Press the Test button.

MORE INFORMATION

The HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Hewlett-Packard's printer technical support can be reached at (208) 323-2551.

Additional query words: 1.00 1.00a 2.00 2.00a pub laserjet laserprinter mspub 1.00a 2.00 2.00a 3.00 pub3 lj 4 error 20 overrun 21 

Keywords          : kb3rdparty kbprint
Version           : windows:1.0,1.0a,2.0,2.0a,3.0,97
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbinfo

Last Reviewed: February 13, 1998