Frequently Asked Questions About Mail Migration on MSN

ID: q176276

The information in this article applies to:

• The Microsoft Network, version 2.5
• Microsoft Internet Mail and News version 1.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows 95

This article lists frequently asked questions about mail migration on MSN, The Microsoft Network.

SUMMARY

1. Q: What is mail migration?

   A: Mail migration is the process of configuring your MSN e-mail
      account to use an Internet based e-mail client that uses Post
      Office Protocol (POP3) and Simple Mail Transport Protocol (SMTP)
      e-mail servers. These e-mail servers are faster and more reliable,
      and support Multipurpose Internet Mail Extensions (MIME) encoded
      file attachments, so it is easier to send and receive documents
      over the Internet.

   A: To verify that your MSN e-mail account has already been migrated,
      use the following steps:

      1. Click Start, point to Find, and then click People.

      2. In the Look In box, click MSN.

      3. In the Name box, type your first and last name, and then click
         Find Now.

      4. If the MSN Sign-In screen appears, click Connect.

      If your e-mail address is listed as <Member_ID>@email.msn.com,
      your MSN e-mail account has already been migrated.

   A: After mail migration, your e-mail address has not changed. You may
      continue to use <Member_ID>@msn.com as your e-mail address. However,
      when you use <Member_ID>@email.msn.com as your e-mail address, your
      e-mail messages travel more quickly over the Internet and are often
      received in less time.

   A: To migrate your MSN e-mail account, you can use any of the following
      methods for your version of Windows:

      Microsoft Windows 95
      --------------------

      If you are using Windows 95, you can use any of the following methods
      to migrate your MSN e-mail account:

      Method 1
      --------

      The first time you connect to MSN after you install MSN 2.5, you
      are prompted to use Microsoft Internet Mail. Click the Use Internet
      Mail link to migrate your MSN e-mail account.

      Method 2
      --------

      Navigate to the following Web page on MSN

         http://setup.msn.com/membersonly/config/default.asp

      follow the instructions to automatically migrate and configure your
      MSN e-mail account.

      Method 3
      --------

      If you are temporarily unable to connect to MSN, use the following
      steps to migrate your MSN e-mail account:

      1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert
         Notification option is turned on, close the Welcome To MSN window
         that opens on the desktop.

      2. Double-click My Computer.

      3. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

      4. Double-click the Msnsetup folder.

      5. Double-click the Compnts folder.

      6. Double-click the Coreui.exe file. Follow the instructions on the
         screen, and accept all default settings.

      7. Close all open windows, and then restart the computer.

      Microsoft Windows 98
      --------------------

      If you are using Windows 98, install the version of MSN provided with
      Windows 98 to migrate your MSN e-mail account.

      still need to migrate my MSN e-mail account?

   A: No, because all new MSN members automatically have their MSN e-mail
      accounts configured to use Internet Mail.

      send or receive e-mail using Microsoft Outlook Express. How can I
      send and receive e-mail using Outlook Express?

   A: To send and receive e-mail using Outlook Express you must have
      the newest version of MSN, version 2.5.

   For more information, please see the following article in the Microsoft
   Knowledge Base:

      ARTICLE ID: Q174810
      TITLE     : Can I Use Outlook Express Without Upgrading to MSN 2.5?

      Outlook after migrating to Internet Mail?

   A: After you migrate to Internet Mail, your MSN e-mail account is
      moved to the new POP3 e-mail servers. Past e-mail configurations
      using Microsoft Exchange (Inbox) or Outlook attempt to access your
      MSN e-mail account on the old MAPI servers. Since your MSN e-mail
      account no longer exists on the MAPI servers, you are unable to
      send or receive e-mail.

      NOTE: To use Outlook 97 after mail migration, you must install the
      Internet Mail Enhancement Patch (IMEP).

      For more information about how to use MSN with Outlook 97, please see
      the following article in the Microsoft Knowledge Base:

         ARTICLE ID: Q174062
         TITLE     : Internet Mail Enhancement Patch Needed to Use Outlook
                     97 w/MSN

      For more information about how to use MSN with Outlook 98, please see
      the following article in Microsoft Knowledge Base:

         ARTICLE ID: Q184345
         TITLE     : How to Configure Outlook 98 for Use with MSN 2.5

MORE INFORMATION

For more information about how to configure Internet Mail and Outlook Express for MSN, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q173439
   TITLE     : How to Configure Internet Mail for The Microsoft Network

   ARTICLE ID: Q173952
   TITLE     : How to Configure Microsoft Outlook Express to Work with MSN

   ARTICLE ID: Q171702
   TITLE     : MSN Prompts for SMTP and POP3 Mail Servers

Keywords          : msnmail kbmsn kbfaq
Version           : WINDOWS:1.0,2.5,4.0
Platform          : WINDOWS
Issue type        : kbinfo

Last Reviewed: December 10, 1998