Incorrect Confirmations for Faxes Sent by Small Business Server

ID: q197493

The information in this article applies to:

SYMPTOMS

When you send a fax from a Small Business Server Windows 95 client computer with e-mail notification enabled, the confirmations always display zero pages sent, regardless of how many pages were sent successfully.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual fix. For information on obtaining the latest service pack, please go to:

For information on obtaining the individual fix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support

Additional query words: 4.00 4.00a smallbiz


STATUS



Microsoft has confirmed this to be a problem in Small Business Server versions 4.0 and 4.0a. This problem was first corrected in Windows NT version 4.0 Service Pack 5.


Keywords          : kbbug4.00 kbfix4.00 nt4sp5fix SBS 
Version           : WinNT:4.0,4.0a
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 5, 1999