MCIS SMTP Service May Terminate Unexpectedly While Attempting to Send a Message with 300 or More Recipients

ID: q217100

The information in this article applies to:

SYMPTOMS

The Microsoft Commercial Internet System (MCIS) version 2.0 SMTPSVC service may terminate unexpectedly with a stack overflow error on an Alpha server with a Dr.Watson log similar to the following: 


Application exception occurred:
        App: exe\inetinfo.dbg (pid=174)
        When: 1/21/1999 @ 16:15:50.985
        Exception number: c00000fd (stack overflow)

function: ServiceEntry
        678e229c: b12a0000 stl     s0,0(s1)
        678e22a0: a75e0018 ldq     ra,18(sp)
        678e22a4: a53e0000 ldq     s0,0(sp)
        678e22a8: a55e0008 ldq     s1,8(sp)
        678e22ac: a57e0010 ldq     s2,10(sp)
        678e22b0: 23de0030 lda     sp,30(sp)
        678e22b4: 6bfa8001 ret     zero,(ra),1  ServiceEntry+2cc20
        678e22b8: 00000000 halt
        678e22bc: 00000000 halt
        678e22c0: 23deff80 lda     sp,-80(sp)
FAULT ->678e22c4: b53e0010 stq     s0,10(sp)
        678e22c8: b55e0018 stq     s1,18(sp)
        678e22cc: b57e0020 stq     s2,20(sp)
        678e22d0: b59e0028 stq     s3,28(sp)
        678e22d4: b5be0030 stq     s4,30(sp)
        678e22d8: b5de0038 stq     s5,38(sp)
        678e22dc: b5fe0040 stq     fp,40(sp)
        678e22e0: b75e0048 stq     ra,48(sp)
        678e22e4: 43f3000c addl    zero,a3,s3
        678e22e8: b23e0060 stl     a1,60(sp)
        678e22ec: 43f40011 addl    zero,a4,a1
        678e22f0: b21e005c stl     a0,5c(sp)

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
02475fb0 678e266c 000012a8 024aed08 024ae550 024af606 smtpsvc!ServiceEntry 
02476030 fffffffc 000012a8 024aed08 024ae550 024af606 smtpsvc!ServiceEntry 
02476030 00000000 000012a8 024aed08 024ae550 024af606 <nosymbols>


CAUSE


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual fix. For information on obtaining the latest service pack, please go to:

For information on obtaining the individual fix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://www.microsoft.com/support/supportnet/overview/overview.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Commercial Internet System version 2.0.

Additional query words: mcis hotfix hot fix qfe quick engineering patch 


Keywords          : nt4sp5fix 
Version           : winnt:2.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999