OL2000: Undeliverable Mail Message When Sending Internet Mail

ID: q195720

The information in this article applies to:

SYMPTOMS

When sending Internet Mail using Microsoft Outlook 2000, you may receive an "undeliverable" message in your Inbox from the system administrator.


CAUSE

A busy or unreachable Internet Mail server causes this problem when you connect through your Internet Service Provider.

When using the Internet E-Mail Service that is provided with Outlook, the original mail item is removed from the Outbox and placed in the Sent Items folder.


RESOLUTION

After verifying the availability of your Internet Mail Server, to resend the message follow these steps:

  1. Open the Undeliverable message in your Inbox.


  2. On the Tools menu, click Send Again.


  3. When the original message appears, on the Tools Menu, click Send.



MORE INFORMATION

To successfully send an Internet Message, the Internet Mail Server must be available. Your Internet Service Provider will be able to supply the name of the server or its IP Address.

For help in determining the availability of your Internet Mail Server, please see the following articles in the Microsoft Knowledge Base:

Q138789 : How to Connect to the Internet in Windows 95

Q102908 : How to Troubleshoot TCP/IP Connectivity with Windows NT

Additional query words: 


Keywords          : 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 14, 1999