PRJ98: Invalid Page Fault with Microsoft Windows Printing System

ID: q169235

The information in this article applies to:

Microsoft Project for Windows

SYMPTOMS

If you are using the Microsoft Windows Printing System and you attempt to print from Microsoft Project 98, you may receive the following error message

WINPROJ caused an invalid page fault in module WINPROJ.EXE at 0137:300d639e.

followed by this error message:

WINPROJ caused a stack fault in module KERNEL32.DLL at0137:bff783e2.

CAUSE

This error message occurs when you are using a printer driver that was written for Windows 3.x (16-bit). Some of these drivers are based on the Windows Printing System, such as drivers for the Canon Bubble Jet printers, or drivers based on the Adobe Postscript (P.S.) 3.01 driver and the Adobe Acrobat driver.

WORKAROUND

To work around this behavior, use any of the following methods:

If a Windows 95 driver for your printer is available, use that driver instead.

If your printer can emulate another printer, use the other printer's driver. For example, many Canon Bubble Jet printers have an Epson Printer emulation.

If your printer is based on the Adobe P.S. 3.01 or the Adobe Acrobat driver, get the latest version of that driver.

STATUS

This problem was corrected in Microsoft Project 98 for Windows, Service Release 1 (SR-1).

For additional information about obtaining and installing SR-1, please see the following article in the Microsoft Knowledge Base:

Q185102 PRJ98: How to Obtain and Install MS Project 98 SR-1

MORE INFORMATION

NOTE: Hewlett Packard (HP) DesignJet plotters using a driver earlier than version 2.2 may also stop responding. To resolve this problem, use the DesignJet printer driver version 2.2 or later.

You can download the latest HP DesignJet printer driver from the Hewlett Packard Internet site:

Hewlett Packard Internet Site

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail kbfaq


Keywords          : kb3rdparty kberrmsg kbprint kbdta projwin 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 23, 1999