Invalid Page Fault, Hang Sending Routing Slip

ID: q176310

The information in this article applies to:

SYMPTOMS

In Microsoft Project 98, when you send a file using a routing slip (point to Send To on the File menu and then click Routing Recipient), you randomly receive the following error message:

On Windows 95

This program has performed an illegal operation and will be shut down.

If the Problem persists, contact the program vendor.
When you click Details, you receive an error message similar to the following
WINPROJ caused an invalid page fault in module KERNEL32.DLL at 0137:bff782ae.

On Windows NT

The instruction at "0x77f64675." The memory could not be "written".

Click OK to terminate the application.


WORKAROUND

To work around this problem, send the file to one recipient at a time rather than sending using the Routing Slip feature. Note that when you send a file to one recipient at a time, the Routing Slip feature will be unavailable.

To send the file to one recipient at a time, use either of the following methods.

Method 1: If the Mail Recipient Command appears on the Send To Menu

On the File menu, point to Send To, and then click Mail Recipient.

Method 2: If the Mail Recipient Command Doesn't appear on the Send To Menu

NOTE: If you have already created a routing slip, the Mail Recipient command will not appear on the Send To menu.

If you do not see the Mail Recipient command on the Send To menu, follow these steps:

  1. On the File menu, point to Send To, and then click Other Routing Recipient.


  2. Click Remove All.


  3. Click Add Slip.


  4. On the File menu, point to Send To, and then click Mail Recipient.



STATUS

Microsoft has confirmed this to be a problem in the versions of Microsoft Project listed above.

This problem was corrected in Microsoft Project 98 for Windows, Service Release 1 (SR-1).

For additional information about obtaining and installing SR-1, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q185102
TITLE : PRJ98: How to Obtain and Install MS Project 98 SR-1


MORE INFORMATION

Additional query words: 


Keywords          : kbinterop kbusage projwin 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 23, 1999