MHS: Attachment Not Delivered, But No Error Message Displayed

ID: Q194145

The information in this article applies to:

Microsoft Mail Gateway to MHS version 3.0

SYMPTOMS

If you send a message that contains an attachment from MHS to Microsoft Mail for PC Networks through the Microsoft Mail Gateway to MHS, the attachment may not be delivered. The message is delivered successfully and no error messages are displayed, but the attachment remains in the MHS\MAIL\GATES\<gateway>\OPARCEL folder on the MHS computer, where <gateway> is the gateway name.

CAUSE

This problem can occur if the Attachment field in the message header is located after a field with a longer field name. For example, the problem occurs if the Attachment field is located after the Attachment-name field. The buffer used to hold the field name may not be cleared after the contents of the field are processed. Therefore, if the next field name is shorter, the field name in the buffer may be incorrect. This prevents the Microsoft Mail Gateway to MHS from delivering the attachment.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   File Name     Version
   ---------------------
   Outpost.exe   3.0.10

This hotfix has been posted to the following Internet location as Mhsgy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to MHS version 3.0.

Keywords          : MailGWMHS 
Version           : MS-DOS:3.0
Platform          : MS-DOS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: November 4, 1998