PC WRmt: MS Mail Remote Users not able to View Attachments

ID: Q165315

The information in this article applies to:

Microsoft Mail Remote for Windows, version 3.2
Microsoft Exchange Server, version 4.0

SYMPTOMS

A Microsoft Mail for PC Networks Windows Remote client may display the following message when you attempt to open an attachment that you received by being a member of an Exchange Server Distribution List (DL):

   The Attached file <filename> could not be opened because a temporary
   file could not be created.

This occurs when the message contains a large number of recipients and the recipient data exceeds 32K bytes.

CAUSE

A logic error in the remote mail client caused the attachment to fail to be renamed. This prevents it from being downloaded to the MMF file. The reference to the attachment exists in the message, but the actual attachment has been lost. When you attempt to use the attachment, the error message is displayed.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   File Name     Version
   -----------------------
   Msrmttr.dll   3.02.4015

This hotfix has been posted to the following Internet location as Remcy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Remote for Windows version 3.2.

MORE INFORMATION

It may be possible to work around this problem by creating DLs that consist of groups created by the Microsoft Mail for PC Networks administrators. These group names are not expanded and can be distrubuted to other postoffices and included in a larger group.

If the large DL is created in Exchange Server, it may be possible to create the DL using smaller DLs and nesting these into the main DL.

Additional query words: remote dl exchange

Keywords          : kbpatch MailPCWRmt 
Version           : 3.2 4.0
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: November 11, 1998