PRB: Sample Gateway Administrator Templates Not Appearing

ID: Q198899

The information in this article applies to:

Exchange Development Kit (EDK), versions 4.0, 5.0, 5.5

SYMPTOMS

You may receive one of the following errors when attempting to get the properties on the sample gateway:

The Extension for Microsoft Exchange Administrator's CPU type has not been installed in this site. Microsoft Exchange Administrator ID no c1031667.

-or-

Extension 'gwsample' could not be loaded an error occured during file replication. Unable to find the extension .dll file with the correct version number. To view details of the error, see the Application Event Log in the Windows NT Event Viewer on the Microsoft Exchange server computer. Microsoft Exchange Administrator ID no: c1030ad1

CAUSE

This is due to a missing directory structure and DLL or the wrong information in the Exchange Admin Directory.

RESOLUTION

Use the following steps to resolve this problem:

Verify that you have a directory under your Exchange server directory :
```
add-ins\your-gateway-name\your-machine-type 
```
For example, the sample gateway on an i386 box requires the \exchsrvr\add-ins\Gwsample\i386 directory to exist.

Verify there is an extension DLL in the above directory. For the sample gateway, you will want to use Sgwadmin.dll.

Check to see that the Exchange directory is pointing to the correct directory by running the admin program in raw mode (admin.exe -r).

Highlight the connector and select File and click on Raw Properties.

Verify that the object attribute "Extension-Name" contains the name of the directory under add-ins. For the sample gateway this would be Gwsample.

Additional query words: kbDSupport kbEDK kbXchge kbMsg kbGrpMsg kbEDK400 kbEDK500 kbEDK550


Keywords          : kbEDK kbXchge kbMsg kbEDK400 kbEDK500 kbEDK550 kbGrpMsg 
Version           : WINDOWS:4.0,5.0,5.5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 26, 1999