PRB: Sample Gateway Fails to Start and Reports Event Id 7023 in System Event Log

ID: Q198911

The information in this article applies to:

SYMPTOMS

The sample gateway may fail to start with this error:

Could not start he SampleGateway service on \\Servername. Error 2140: An internal Windows NT error occurred
You may be able to start the service, but when you attempt to stop the service you might receive the following error message:
Could not stop the SampleGateway service on \\Servername.
Error 2184: The service has not been started
You will also receive an event ID 7023 in the System event log with the following description:
The SampleGateway service terminated with the following error: The security account database contains an internal inconsistency


CAUSE

This is caused by the Options tab for the sample gateway not being configured prior to starting the service.


RESOLUTION

To configure the sample gateway, run the Exchange administrator program (\exchsrvr\bin\admin.exe). From the Site menu, select Configurations, and click Connections. Select the sample gateway and double-click it. View the Options tab and configure the following fields:

FIELD NAME DATA
Address Type EDK
System Administrator Display Name A valid Exchange recipient
System Administrator E-mail address Email for the above recipient
Inbound Converter SAMPLEGW.INBOUND
Outbound Converter SAMPLEGW.OUTBOUND
In Directory Complete path to existing directory
Out Directory Complete path to existing directory


The other fields will be filled with default information that does not need to be changed.

Additional query words: kbDSupport kbEDK kbXchge kbMsg kbEDK500 kbEDK550 kbGrpMsg 


Keywords          : kbEDK kbXchge kbMsg kbEDK500 kbEDK550 kbGrpMsg 
Version           : WINDOWS:4.0,5.0,5.5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 26, 1999