Cannot Add Files Greater than 4 GB to NetShow Theater Server

ID: Q221849

The information in this article applies to:

Microsoft NetShow Theater Server version 3.0

SYMPTOMS

When you attempt to add a title that is greater than 4 gigabytes (GB) to a NetShow Theater Server, the following symptoms may occur:

The title appears in titleview, but the file size and duration are incorrect.

The file addition appears to occur normally, but the file never initializes and is therefore removed from the server.

CAUSE

The file size is incorrectly calculated for titles greater than 4 GB.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


Date 	Time                    Size File name       Platform
---------------------------------------------------------------
11/03/98  04:04p                   921 Eula.txt        (Alpha)
03/09/99  10:17a               158,480 Nst990309a.exe
03/09/99  10:16a                 1,054 Nst990309a.sed
03/05/99  02:59p                   239 Readme.txt
01/27/99  08:14p                80,144 Update.exe
03/09/99  11:21a                 1,882 Update.inf
03/02/99  08:03p               108,304 WalkMisc.dll

11/03/98  04:04p                   921 Eula.txt        (i386)
03/09/99  11:51a               114,400 Nst990309a.exe
03/09/99  11:51a                 1,051 Nst990309a.sed
03/05/99  02:59p                   239 Readme.txt
01/27/99  08:13p                62,544 Update.exe
03/09/99  11:21a                 1,882 Update.inf
03/02/99  07:59p                50,928 WalkMisc.dll

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q154871
TITLE: Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in NetShow Theater Server version 3.0.

MORE INFORMATION

This is an Admin tool DLL, and needs to be installed on all computers that have the NetShow Theater Server tools installed. You must restart your computer for the new DLL to be loaded.

The self-installing executable is Nst990309a.exe; no other files are needed to install this hotfix.

Additional query words: hotfix hot fix qfe quick engineering patch


Keywords          : 
Version           : WINDOWS:3.0
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: March 11, 1999