Err Msg: An Error Occurred Reading from ASFChop File

ID: Q236438

The information in this article applies to:

SYMPTOMS

During encoding, if the ASD file is set to index an output file and if the output ASF does not previously exist, the following error message may occur:

An error occurred reading from ASFChop file


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   05/04/99  04:52p               861,872 Nsrex.exe     (i386)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in NetShow Theater Server version 3.0.

Additional query words: 


Keywords          : 
Version           : WINDOWS:3.0
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 9, 1999