Err Msg: The Connection to the Server Has Been Lost (C00D0005)

ID: Q236071

The information in this article applies to:

SYMPTOMS

The connection between the two Broadcast Publishing Points (BPP) moves from "Streaming" to "Open" (as reported in the Publishing Point Clients administration page on the first BPP). Data from the live stream ceases to be sent between the servers. Connecting clients, such as the Microsoft Windows Media Player, are therefore unable to stream at all, and eventually time out with the following error message:

The connection to the server has been lost (C00D0005).
If you close the open connection between servers, the new clients can once again connect to the second BPP and stream data.


CAUSE

The connection between the BPP is not properly closed when a sustained signal loss occurs.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   06/22/99  02:37p               309,088 NSUM.exe      i386

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT Server NetShow Services version 3.0 .

Additional query words: 


Keywords          : 
Version           : winnt:3.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 1, 1999