Theater Server Cannot Initialize Installation Service

ID: Q193616

The information in this article applies to:

• Microsoft NetShow Theater Server version 3.0

SYMPTOMS

You may receive the following error message when you attempt to install NetShow Theater Server 3.0:

   Cannot initialize installation service on machine systemname.

CAUSE

Theater Server setup is unable to complete an install on the specific system detailed in the above error message.

WORKAROUND

To resolve this issue, check the following:

• Verify that you have Local Windows NT Administrator privileges on all of the Theater Server systems including the title server, the content server, and the administrative workstation. Complete a NET USE * \\MyTitleServer\C$ command from your content and administrator systems. Then copy any large file from these systems to the title server drive letter that was designated by the NET USE * \\MyTitleServer\C$ command. This verifies the basic network stability, NetBIOS name resolution, and proper Windows NT Admin privileges from the user account logged on at the content and administrator systems to the title server.
• Verify that you have not modified any of the default shares or share permissions established by Windows NT at the time you installed Windows NT 4.0 Service Pack (SP) 3 on your title, content, and administrator servers.
• Verify that you have not modified any of the default file or directory permissions established by Windows NT at the time you installed Windows NT 4.0 SP3 on your title, content, and administrator servers.
• If these suggestions do not resolve your issue, please complete the NetShow Theater Server Problem Report Template before you open a Service Request with Microsoft Product Support Services.

MORE INFORMATION

For more information on Windows NT default shares and share permissions, NTFS directory and file permissions, and Administrator user rights and privileges, please see the online books provided in the \support\books directory of your Windows NT 4.0 media.

Specific details on the installation of NetShow Theater Server can be found in the online Theater Server documentation file NetShowTS.chm, located in the NetShow Theater\Docs\HTML\ directory of your NetShow Theater 3.0 media.

The NetShow Theater Server Problem Report Template can be found in the online Theater Server documentation in the NetShow Theater Installation Guide, Getting Help from Microsoft Technical Support.

The following Knowledge Base articles can also provide you with more information:

   ARTICLE ID: Q148437
   TITLE     : Default NTFS Permissions in Windows NT

   ARTICLE ID: Q103390
   TITLE     : Network Access Validation Algorithm and Example

Keywords          :  
Version           : WINDOWS:3.0
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbpending

Last Reviewed: October 6, 1998