XL97: Display Becomes Garbled When Scrolling Through Workbook

ID: Q191960

The information in this article applies to:

Microsoft Excel 97 for Windows

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When scrolling through a workbook in Microsoft Excel 97, the text in the workbook becomes garbled and unreadable.

CAUSE

This problem occurs when the following conditions are true:

The workbook has been converted from a Lotus format (WK4) to Excel 97 format (XLS).
```
    -and-
```
You use the Paste functionality within Excel.
```
    -and-
```
You scroll through the workbook.
```
    -and-
```
You are using a Compaq video driver.

RESOLUTION

To resolve this problem, disable the text display feature of the video driver. To do this, follow these steps:

1. Right-click the desktop and click Properties on the shortcut menu.

2. Click the Compaq tab and then click Settings.

3. Click the Advanced tab. Click to clear the Text check box.

4. Click OK twice. When you are asked to reboot, click Yes.

MORE INFORMATION

This problem does not occur if you continue to use the file in the Lotus (WK4) format, nor does it occur if you save the file to Excel 95 or earlier Excel format.

The follow Compaq video drivers have been reported to exhibit this problem:

   Cpqdisp.Drv          (version 4.03.00 1102-1.91.1A)
   CmpqDP4000           (version 1.90)

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: distort xl97 corrupt mangled

Keywords          : kb3rdparty kbdisplay kbhw kbdta
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: November 4, 1998