XL97: Excel Quits When You Scroll in Workbook on IBM 770 Laptop

ID: Q186055

The information in this article applies to:

Microsoft Excel 97 for Windows

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you scroll through a Microsoft Excel workbook, Excel quits without any error messages.

CAUSE

This problem occurs when the following conditions are true:

You are using an IBM 770 laptop.
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    -and-
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You are running Microsoft Windows NT 4.0 Workstation operating system with Service Pack 3.
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    -and-
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You are using the PS/2 Track Point mouse driver.
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    -and-
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You freeze any cells in the workbook.
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    -and-
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You use the automatic scrolling button on the laptop and attempt to scroll in a workbook.

RESOLUTION

To resolve this problem, change the mouse driver to the PS2 port mouse driver. To do this, follow these steps.

1. Click the Start button, point to Settings, and then click Control

   Panel.

2. In Control Panel, double-click the Mouse icon.

3. In the Mouse properties dialog box, click the General tab. Click the

   Change button.

4. In the Select Device dialog box, click the Show All Devices button.

   Click Microsoft from the list of manufacturers, and then click
   the Microsoft PS/2 Port mouse driver from the model list. Click OK.

5. Additional mouse driver files will be copied to your computer from the

   original Windows NT installation point. When you are prompted to restart
   your computer, do so.

MORE INFORMATION

For more information about IBM computers, visit the following page on the World Wide Web:

   http://www.ibm.com/

You can also go to the IBM support page at the following address:

   http://www.ibm.com/Support/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

IBM laptop computers are manufactured by the IBM Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: XL97 unexpectedly closes crashes

Keywords          : kbdta
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: November 4, 1998