OFF97 ErrMsg: "Your Installation of Office Cannot Be Updated"

ID: Q171633

The information in this article applies to:

Microsoft Office 97 for Windows, Service Release 1 (SR-1)
Microsoft Outlook 98
Microsoft Outlook 97
Microsoft Outlook Windows 95/98 client, version 8.03
Microsoft Outlook Windows NT client, version 8.03

SYMPTOMS

When you attempt to run the Microsoft Office 97 Service Release 1 (SR-1) Patch, you may receive the following error message:

The Patch has determined that your installation of Office cannot be updated at this time. Shutdown all running applications and re-run the patch, if the problem persists please consult the Microsoft Knowledge Base at http://www.microsoft.com/kb.

CAUSE

This problem may occur if you install a program that updates the following Office support files

Mso97.dll
Mso7enu.dll

and then attempt to run the original SR-1 Patch.

For example, the problem occurs if you have installed one of the versions of Microsoft Outlook that is listed at the beginning of this article. The newer versions of these files cannot be updated by the original SR-1 Patch.

RESOLUTION

To correct this problem, download and run the updated Microsoft Office 97 SR-1 Patch.

You can download the updated SR-1 Patch from the following address:

http://officeupdate.microsoft.com/Articles/sr1fact.htm

Once you have downloaded the Patch, run it by double-clicking Sr1off97.exe. The Patch should work correctly even if you have installed either of the versions of Microsoft Outlook listed above.

Additional query words:


Keywords          : kberrmsg kbpatch kbservicepack 
Version           : WINDOWS:8.03,97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 23, 1999