OFF2000: "Keep these programs" Check Box Unavailable

• Microsoft Office 2000

SYMPTOMS

When you run the Office Setup program and you click Customize in the Ready to Install dialog box, the Keep these programs check box is unavailable in the Remove Previous Versions dialog box.

CAUSE

The Keep these programs check box may be unavailable if any of the following are true:

• You are installing Office into the same folder as an earlier version of Office.


-or-


• You originally installed an earlier version of Office to the default \Program Files\Microsoft Office folder, then uninstalled it and reinstalled it to a different folder. In this case, the assumption is that you are installing Office into the default \Program Files\Microsoft Office folder.


-or-


• You have an earlier version of Office installed to a folder other than the folder to which you are installing Office 2000, but you have an Office family program, Microsoft Project 98 for example, installed in the same folder in which you are installing Office 2000.

WORKAROUND

To work around any of the above situations, follow these steps:

1. In the Microsoft Office 2000: Removing Previous Versions dialog box click Back.



2. In the Microsoft Office 2000 Installation Location dialog box, change the folder specified in the Install Office 2000 at: box to something other than the previous or current location of your earlier Office installation.



3. Click Next.

Additional query words: OFF2000 dimmed gray grey grayed out

Keywords          : 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 14, 1999