OFF2000: Buttons on OSB Launch Quick View

ID: Q200394

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.


SYMPTOMS

When you click a button on the Microsoft Office Shortcut Bar (OSB), the program may not start; Quick View may start instead.


CAUSE

This problem will occur if the computer's registry contains the following key:

HKEY_CLASSES_ROOT\*\QuickView


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


To resolve this problem, you must remove the HKEY_CLASSES_ROOT\*\QuickView registry key. However, you should first save a copy of the registy key. To do this, use the following steps:

  1. Click Start, and click Run.


  2. Type regedit, and click OK.


  3. Select the following registry key:


    4. HKEY_CLASSES_ROOT\*\QuickView
  4. On the Registry menu, click Export Registry File.


  5. Type a new file name and click Save.


  6. On the Edit menu, click Delete.




STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF2000 


Keywords          : kbtool kbdta offosb 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 13, 1999