OFF2000: Error Message "The feature you are trying to use is on a network resource that is unavailable."

ID: Q224097

The information in this article applies to:

ERROR MESSAGE

When you click a feature in one of the Office programs, the following series of errors appears:

The feature you are trying to use is on a network resource that is unavailable.
When you click Cancel, an error message similar to the following appears:
Error 1706. No valid source could be found for the product <Office 2000 product>. The Windows installer cannot continue.
where <Office 2000 product> is the name of the specific Office product being used.

When you click OK, an error message similar to the following appears:
Microsoft Excel can't run this add-in.
Microsoft Excel cannot install the necessary files due to Windows installer error 1603.
ERROR_INSTALL_FAILURE
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


CAUSE

These errors will occur when you install some features of Office to install on demand from a resource such as a CD-ROM or network server and the resource becomes unavailable. For example, during Setup you choose Installed on First Use for the Excel Add-ins. If you run Excel and select an add-in, the feature will attempt to install. If you are disconnected from your installation point, the error will appear.


WHAT TO TRY

If you become disconnected from your installation point or network resource, reconnect and try to use the Office feature again. If you are a mobile user using a laptop computer and the installation resource is unavailable, you will not be able to use this Office feature until you reconnect to your installation resource.

When you choose Installed on First Use for specific features of Office, these features are not installed until you initially use them. Therefore, this requires you to be able to connect to the installation point when you try to use the feature.

For more information about a similar error when removing Office, please see the following article in the Microsoft Knowledge Base:

Q217706 OFF2000: "The feature you are trying..." Error Removing Office

Additional query words: OFF2000 3345 


Keywords          : kberrmsg kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        :

Last Reviewed: July 7, 1999