OFF2000: Error Message Log File Always Contains "Internal error 2898: Please contact product support for assistance"

ID: Q230879

The information in this article applies to:

SYMPTOMS

When you view the setup log file for Office, you may see the following entries even though setup was successful:

Internal Error 2898: Please contact product support for assistance.
-or-
Internal Error 2826: Please contact product support for assistance.
-or-
Internal Error 2726: Please contact product support for assistance.


CAUSE

These errors are debug messages and can be ignored if you did not receive an error message during setup.


MORE INFORMATION

Office will create two log files during the installation process, one for Setup.exe and one for the Windows Installer. The log files will be created in your Temp folder and will have names similar to: 


   Log file for                   Log file name
   --------------------------------------------
   Setup.exe           Office 2000 <edition> Setup(####).txt
   Windows Installer   Office 2000 <edition> Setup(####)_MsiExec.txt
where <edition> is the edition of Office you are installing. The #### characters in the log file names will be numbers beginning with 0002, and will increment by 2 if you have run Setup multiple times. So the log file with the highest number would be the log file for the last time you ran Setup.

The errors listed will be in the log file for the Windows Installer.

Additional query words: OFF2000 


Keywords          : kberrmsg 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 3, 1999