OFF2000: Error 1402 Running Office 2000 Setup

ID: Q236427

The information in this article applies to:

Microsoft Office 2000


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SYMPTOMS

When you try to install Microsoft Office 2000, an error message similar to the following appears:

Error 1402. Could not open key: <Keyname>. System error 1009.

Verify that you have sufficient access to that key, or contact your support personnel.

where <Keyname> is the name of a key that Office Setup is attempting to write to the Windows registry.

CAUSE

This problem may occur when the following conditions are true:

You are running Microsoft Windows 95 or Microsoft Windows 98.

You have turned on User Profiles.

There is a problem with the active profile.

WORKAROUND

Follow these steps to work around the problem:

Method 1: Run Setup under a different profile.

If the profile under which you are logged on is corrupted, you may be able to run Setup under a different user profile. If you log on under a different profile and you are able to install Office, you may need to delete and recreate the problematic profile. Otherwise, you may encounter the same problem when you try to install Office when logged back on under that profile.

For more information about removing an existing user profile, please see the following article in the Microsoft Knowledge Base:

Q156826 How to Disable and Delete User Profiles

NOTE: If you have profiles turned on and a per-user Start menu, each user who has an existing profile on Windows 95 or Windows 98 must run Setup for Office. The only users who do not have to run Setup are those who do not have an existing profile on the computer; when they log on for the first time, the default user profile is copied into their profile. This default user profile includes all of the registry information and shortcuts necessary to start Office programs.

For more information about installing Office 2000 with user profiles turned on, please see the following article in the Microsoft Knowledge Base:

Q233529 OFF2000: All Users Must Run Setup on Windows 95/98 with Profiles

If this method does not resolve the problem, please try the steps outlined in Method 2.

Method 2: Turn off user profiles before running Setup.

On the Start menu, point to Settings, and click Control Panel. Double-click the Passwords control panel.

Click the User Profiles tab. Click All users of this computer use the same preferences and desktop settings.

Click OK. Restart the computer if prompted to do so.

Install Office 2000.

NOTE: If you turn on user profiles again, you may encounter problems running the Office programs. For information about the additional steps that you must follow before you run Office 2000 programs after you turn on user profiles, please see the following articles in the Microsoft Knowledge Base:

Q234017 OFF2000: Error Starting Programs After Disabling Profiles

Q233529 OFF2000: All Users Must Run Setup on Windows 95/98 with Profiles

Additional query words: OFF2000 1402error disable


Keywords          : kbdta DTIR 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999